Frequently Asked Questions
Q: Do you have a sales rep in my area?
No. One reason School Mate® is able to provide low-priced college planners, folders, and calendars is because we do not pay any middlemen or sales commission. We provide complete up-front information and pricing which make it very easy to order directly from us. For greater convenience, use our online ordering system to get a fast and reliable quote. If you have questions or need assistance, contact us.
Q: Can I change my product covers, pages, or images once my order has been sent?
As you build your planner, folder, or calendar using our online system, you may edit and make changes anytime before placing your complete order. Production begins once we receive your order.
If you have already placed your order and changes or additions are needed, contact us right away. Any change orders or halts to production may incur charges and add production time. If your order is too far along in production, changes may not be possible.
Q: Can I mail or fax our handbook pages or any other material to School Mate®?
Q: What’s the smallest number of planners, folders, or calendars I can order?
Our minimum order is 400 for planners and 100 for folders and calendars. Smaller quantities can be ordered for a reprint of your planners. Contact us for details.
Q: To order, can I just send a purchase order?
No. Our process requires that you build your entire planner, folder, or calendar online and place the order online.
Q: How long will it take to receive our products?
Production time begins the day after the complete order is received. For planners and folders it is 30 business days (6 weeks), and Rush Service is available. For calendars, it is 15 business days (3 weeks). Production time does not include weekends, holidays, or shipping time. Allow 2–8 business days for shipping within the 50 states and approx. 6–12 weeks to APO and FPO addresses.
Not finding your answer?
Please contact us if you need any assistance. Our customer service reps are here to help you every step of the way.